Location

  • How do you know the LCD screen is damaged?

    Damaged LCD panels are easily identified with their visual characteristics: colored stripes in the picture, black puddles, bleeding colors, yellow dots and/or discoloring in screen.

  • How long does a repair take?

    Generally, repairs take 25-30 minutes, unless repair technician indicates otherwise.

  • Is cracking my screen covered under my warranty?

    Yes, we will install a screen protector with your purchase of a screen repair.

  • Are all fees and taxes included in the quoted price?

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  • What is included with my repair?

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  • Do you install screen protectors?

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  • Do you service with the parts that customers bring in?

    We do all repairs with the parts that we carry inhouse. This assures quality parts backed by our company warranty.

  • Do you accept walk-ins?

    All repairs are done by appointment only. This assures inventory availability and timely repairs. You can quickly and easily make an appointment on our website or by calling (818) 639-3009.

  • Do you fix first-generation iPhones or first-generation iPads?

    We do NOT repair first-generation iPhones or first-generation iPads.

  • Will my information get lost during/after repair?

    We are not liable for any data loss. Repairs are done on the hardware of the phone, therefore, software should not be interrupted. However, we recommend that you back-up your data before coming to your appointment.

  • Do you provide back housing replacement?

    We have back housing replacements for iPhone 4, 4s, 5 and 5s.

  • Do you repair iPhone accessories?

    We do repairs exclusively on iPhones and iPads, not their accessories.

  • Do you provide data recovery?

    Data recovery services are provided but are not guaranteed.

  • Do you offer Jailbreaking on iPhones and iPads?

    We do NOT offer Jailbreaking services.

  • How can I schedule for an appointment?

    Appointments can be scheduled online quickly and easily at www.iFonerepairservice.com through our ‘schedule’ tabs found at the top or bottom of our webpage.

  • Do you offer same-day appointments?

    Yes, same-day appointments are offered on almost all of our services provided.

  • Are any discounts provided on multiple devices being repaired?

    We will apply a 10% discount on your total if you bring more than one device for repair.

  • Can we wait during the repair?

    Yes, you may wait while we repair your device. Better yet, you may watch while you wait.

  • Are we allowed to watch the repair being done?

    Yes, you may watch the repair through our iSurgery Live Cam.

  • Can we mail orders or repairs to your office?

    Yes, arrangements must be made over the phone prior to shipping.

  • Do you sell any parts or replacement screens?

    Yes, parts are available for purchase on our website. See the ‘Shop” section on our website.

  • Do you offer any type of informational services or training?

    We do not take liability for your manufactures warranty coverage. Please check with their terms and conditions regarding 3rd party work on your phone.

  • Do you offer any type of informational services or training?

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  • Does getting a repair void my Apple warranty?

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iPhone Repair

  • How do you know the LCD screen is damaged?

    Damaged LCD panels are easily identified with their visual characteristics: colored stripes in the picture, black puddles, bleeding colors, yellow dots and/or discoloring in screen.

  • Are all fees and taxes included in the quoted price?

    All prices quoted on our website and over the phone are “straight forward prices” with taxes included, unless otherwise stated or altered by our repair technician.

  • What is included with my repair?

    You will receive a free case of your choice, a screen protector as well as a 1-year warranty

  • Do you install screen protectors?

    Yes, we will install a screen protector with your purchase of a screen repair.

  • What type of accessories do you have for sale?

    We sell a wide variety of accessories such as silicone, rubber, plastic, TPU and wallet cases; tempered glass screen protectors; colored screen protectors; screen cleaning products; power banks and external batteries; car mount holders; headphones; USB cables; and power adapters.

  • Do you service with the parts that customers bring in?

    We do all repairs with the parts that we carry.

  • Do you accept walk-ins?

    All repairs are done by appointment only. This assure inventory availability and timely repairs. You can quickly and easily make an appointment on our website or by calling (818) 639-3009.

  • Why do iPad repairs take longer than cellular phone repairs?

    iPad repairs require more labor intensive work because the components are larger and complex. Disassembly and reapplication of screen repairs are a timely process that requires “setting” and “curing”

  • Do you fix first-generation iPhones or first-generation iPads?

    We do NOT repair first-generation iPhones or first-generation iPads.

  • Will my information get lost during/after repair?

    We are not liable for any data loss. Repairs are done on the hardware of the phone, therefore, software should not be interrupted. However, we recommend that you back-up your data before coming to your appointment.

  • Do you provide data recovery?

    Data recovery services are provided but are not guaranteed, customer is only charged if we are successfully able to recover their information.

Warranty

  • Does your office location provide electronic recycling?

    We do not offer electronic recycling.

  • Can we mail orders or repairs to your office?

    Yes, arrangements must be made over the phone prior to shipping.

  • Are gift cards available for purchase?

    Yes, you may purchase gift certificates in any denomination.

  • Do you accept checks as a payment method?

    We do NOT accept checks.

  • Is your location wheelchair accessible?

    Yes, we have easy access for wheelchairs.

  • Our dogs or pets allowed?

    Yes, we are a dog friendly office

  • Are we allowed to watch the repair being done?

    Yes, you may watch the repair through our iSurgery Live Cam.

  • Is there waiting room at your office location?

    Yes, we provide a comfortable place to wait with free Wi-Fi , Netflix, magazines and complimentary snacks.

  • Can we wait during the repair?

    Yes, you may wait while we repair your device.

  • What type of accessories do you have for sale?

    We sell a wide variety of accessories such as silicone, rubber, plastic, TPU and wallet cases; tempered glass screen protectors; colored screen protectors; screen cleaning products; power banks and external batteries; car mount holders; headphones; USB cables; and power adapters.

  • What payment methods do you accept?

    We accept Cash and Credit (Visa, MasterCard, American Express and Discover).

  • Do you accept American Express cards?

    Yes, we do accept American Express.

  • What are your operating hours?

    Monday-Friday 10:30am – 7:00pm. Saturday 11am – 5pm.

Water Damage

  • What does the warranty cover?

    There is a 50-50 chance with all water-damaged phones regardless of the severity of the water damage. We do not offer any guarantees for any water-damaged device.

  • Is cracking my screen covered under my warranty?

    We do not offer electronic recycling.

  • Does getting a repair void my Apple warranty?

    We do not offer electronic recycling.

iPhone Repair

  • What are the odds of getting my water damage phone repaired or recovered?

    We do not offer electronic recycling.

  • What are the odds of getting my water damage phone repaired or recovered?

    We do not offer electronic recycling.

Cant find your question? Just ask us!

We strive to be clear and transparent with all of our operational procedures.

Send us any questions you may have.